Frequently Asked Questions | Minnetonka Moccasin

Sep. 30, 2024

Frequently Asked Questions | Minnetonka Moccasin

ORDER & PAYMENT QUESTIONS

For more information, please visit our website.

What forms of payment does Minnetonka accept?

MinnetonkaMoccasin.com accepts Visa, MasterCard, American Express, Discover, Afterpay, PayPal, Google Pay, Apple Pay, and Venmo. We also accept store credit redeemed via an eGift Card or through a product exchange. We do not accept checks, cash or money orders.

Is it safe to use my credit card on Minnetonkamoccasin.com?

Yes, shopping at MinnetonkaMoccasin.com is safe. All payment processing is facilitated through PayPal, a Payment Card Industry (PCI) compliant service that fully encrypts all sensitive data. No credit card information is stored on the Minnetonka website.

Do you charge sales tax?

Yes. Sales tax will be applied to online purchases made by customers in all states in accordance to state/city/county regulations. Sales tax is charged based on the shipping address of the order.

How do I know if my order was placed successfully?

Once you complete and submit your order, you will receive an confirmation that we are processing your order. If there is a problem with your order we will contact you.

I ordered an eGift Card, when will I get my redemption code?

eGift Card purchases will be delivered via to the designated recipient no later than the next business day.

Can I use a multiple promotion codes on a single order?

Occasionally a customer may have multiple promotional codes and would like to use them on an order. Unfortunately you can only use one promotion code per order.

Can I cancel or change my Minnetonka order?

Our goal is to get your order out within 24 hours. To cancel, please call Customer Service immediately. If your order has already shipped, we ask that you please wait until the order arrives and follow the return procedure.

My order was shipped to an APO/FPO address. How do I process a return or exchange?

If your order was shipped to an APO or FPO address and you are interested in processing a return or exchange, please complete the online return/exchange form here then return the product to Minnetonka Moccasin - Returns. Unfortunately, we are currently unable to offer return shipping labels on international orders. Customers are responsible for any return shipping costs or applicable customs or duty charges. Include your order number and RMA number in your package and send the product back to:

Minnetonka Moccasin - Returns

East Hennepin Ave.

Minneapolis, MN

USA

Shipping Questions

What are the shipping options and costs?

In the United States Minnetonka ships via FedEx Ground Economy and FedEx 2-3 Day. Please see our Shipping Rates for costs.

Do you ship to PO Boxes?

Yes, any FedEx shipping option will deliver to a PO Box. For standard delivery please select FedEx Ground Economy at checkout.

When will my order ship?

Our goal is to ship orders by the next business day. Once the order has been processed and shipped by our warehouse, you will receive an containing the shipping tracking number. If you selected an expedited shipping method and ordered before 2:00pm Central Time, your order will ship on the same day (except weekends and holidays). Please see Shipping Information for delivery lead times.

What if I was shipped the wrong item(s)?

We apologize for any shipping mistakes, please contact customer service at 1-855-554-MOCS() or us and we will be happy to correct it promptly. If we sent you the wrong item we will not charge you any shipping fees for the return or receiving the correct item.

International, APO's and FPO's

Do you ship Internationally?

At this time MinnetonkaMoccasin.com currently ships to all 50 states and APO's/FPO's.

Minnetonka Moccasins can be found in other parts of the world through our distributor partners either on the web or in stores.

Do you accept returns or exchanges from APO/FPO addresses?

If you purchased an item from our website and shipped to an APO/FPO address, you can return your item for a refund for the price of the shoe. Freight, duty and any other taxes/fees will not be refunded. Customers are also responsible for any return shipping costs or applicable customs or charges for duty. In order to make an exchange please place a new, separate order, for the replacement item(s). If you have any additional questions about international returns or exchanges contact Customer Service at 1-855-554-MOCS() or us.

How do I initiate a return?

For orders shipped to APO/FPO addresses be sure to include your original order number and send the product back to:

Minnetonka Moccasin - Returns East Hennepin Ave. Minneapolis, MN USA

Do I have to pay shipping for product returns?

For orders shipped to APO's/FPO's we do not offer a return shipping label. The customer is responsible for shipping the product back to Minnetonka and covering any costs associated with freight, duty, taxes, etc.

Do I have to pay shipping for product exchanges?

Unfortunately, at this time if you are exchanging product shipped to APO's/FPO's we cannot refund your original shipping, duties, taxes and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.

What if I received defective product?

Do you accept returns or exchanges for domestic orders being shipped back from an international address?

If you or someone you know placed an order on MinnetonkaMoccasin.com and you now need to return the item from outside the United States, we can accept the item under our normal Minnetonka Return Policy conditions. Customers are responsible for any return shipping costs or applicable customs or charges for duty. Exchanged items will be shipped to the original address used or to another postal address within the 50 United States (and APOs). Returned or exchanged items cannot be shipped internationally. For additional questions about returns or exchanges contact customer service at 1-855-554-MOCS() or us.

Returns & Exchanges

What is your return policy?

Click here to review the Minnetonka Return Policy.

Can I cancel an order once it's been placed?

Our goal is to get your order out within 24 hours. To cancel, please call customer service immediately. If your order has shipped, please wait until the order arrives and follow the return procedure.

How do I initiate a return?

In order to initiate a return or an exchange you need to first create an account with MinnetonkaMoccasin.com. Step by step instructions on how to do this can be found in our Returns & Exchange page.

Do I have to pay shipping for product returns?

In the United States if you decide to return an item and print a prepaid shipping label from the website, a $9.95 charge will be deducted from your product refund to cover the cost of the return shipping. If you choose to ship product back via your preferred method, please insure the package, get a tracking number and be sure to note the original order number on the box. We cannot be responsive to your request until we have received your return. Please address the package to:

Minnetonka Moccasin - Returns
East Hennepin Ave.
Minneapolis, MN

Do I have to pay shipping for product exchanges?

If you are exchanging product in the United States, no, Minnetonka offers free shipping (both ways) for all exchanges if you use our prepaid FedEx label to ship the product back to our warehouse and select the free FedEx Ground Economy shipping option for the replacement product.

Does my return shipping label expire?

Please send product back within 30 days of generating a shipping label to ensure quick and easy processing of your return.

What if I received defective product?

While the vast majority of our product arrives to your door without any issues, on the rarest of occasions a defective item can be shipped by mistake. We apologize if this happens. Please go to the Order Status page and enter the Order ID number, the Billing Last Name, and either the Address or the Billing Zip Code. Click on the &#;Returns Or Exchange&#; button to fill out the online form. Be sure to indicate "Defective" as the "Reason" for the return/exchange and provide an explanation of what is wrong with the item(s) you are sending back. Please note, you will not have to pay to use our return shipping label if you choose to either return or exchange the defective item(s).

I initiated a return but where do I print a return label?

After completing a return or exchange request you can print a shipping label by logging into your account and clicking on "My Returns/Exchanges". Click the "VIEW RETURN" link. Click on the &#;REQUEST SHIPPING LABEL&#; link and print the PDF that downloads to your computer.

How long will it take to receive my refund?

Once we receive your return, please allow up to 3-5 business days to process your request. Please note in the months of December and January it may take longer. When your return has been processed you will receive an with a notification that your refund was processed. Depending on your bank, the refund may take an additional 5-7 business days to post to your account.

I did not purchase my item from your site. Can I still make a return through you?

Please return product purchased to the original retailer. For assistance, please contact Customer Service.

Can I return MinnetonkaMoccasin.com merchandise to an authorized retailer?

No. Shoes purchased online through MinnetonkaMoccasin.com must be returned directly with us.

Product Questions

Is there a satisfaction guarantee on Minnetonka products?

Minnetonka Moccasin has a 90-day Satisfaction Guarantee on all items purchased from our website and our authorized selling partners in the US. Click Satisfaction Guarantee to learn more.

How do I take care of my Minnetonka product?

Click Product Care to find information in protecting and caring for your Minnetonka product.

Do you offer replacement laces?

Yes, to get replacement laces please contact Customer Service.

The color from my suede product is rubbing off on my feet/clothing. What do I do to fix this? Is it safe?

Sometimes the dye from our vibrantly colored footwear can rub-off on other materials and skin. You can remove the dye on skin by gently exfoliating the area and using mild soap or by applying rubbing alcohol directly on the dyed area. Remember to take care when wearing dark or vibrant colors on or near light color fabrics.

Why does the color of the product I ordered look different than what&#;s shown on the website?

We try to make sure that the photos of our items accurately reflect the actual color of the item in person. However &#; due to variations in our dying process and the unique texture of natural leather that differs from hide to hide, you may see a slight difference in color between what is shown on the site and the final product. These variations are not a defect, but rather, a characteristic of each product&#;s uniqueness!

How do your moccasins fit? True to size, small, large? Will they stretch?

Your moccasins should fit snugly without feeling uncomfortable. Over time they will stretch to the contours of your foot and wear pattern.

What do "W", "EE", "N", "X", or "EE" indicate for a shoe size?

Some styles may have the following size and width variations:

Wide widths are denoted with a "W" next to the shoe size.

Extra wide widths are denoted with a "EE" next to the shoe size.

Narrow widths are denoted with an "N" next to the shoe size.

Extra large sizes are denoted with an "X" next to the shoe size.

Extra large and wide sizes are denoted with an "E" next to the shoe size.

Please note that the measurements are general lengths and may vary slightly from style to style.

I have allergies to latex. Is latex used in the production of your moccasins?

Latex is used in the glue to make our moccasins. If you have allergies to latex, we advise that you do not wear our products to avoid adverse reactions.

What is the difference between softsole and hardsole moccasins?

Softsole indicates that the moccasin has a leather bottom and no sole. Our hardsole moccasins have either a rubber sole or crepe sole.

For more information, please visit Gofar.

Do your moccasins have arch supports?

Moccasins are unconstructed footwear, therefore there is no arch support. All styles do have padded cushion insoles.

Are your moccasins available in wide widths?

We do offer different widths in limited styles. Please contact Customer Service if you have additional questions.

How do I clean the insoles to my slippers?

Use a mild soap and damp cloth to rub the inside of the shoe. We do not advise you immerse them in water.

Do you offer split sizing?

Our P.W. Driving Mocs are custom made and made to order. If you would like to order a pair with split sizes, please contact Customer Service at 1-855-554-MOCS() and they can assist you with your order. Split sizing is not eligible for return or exchange.

Minnetonka Rewards Questions

How do I become a Minnetonka Rewards Member?

If you already have a Minnetonka account, you have been automatically enrolled in the Minnetonka Rewards program. No action is required to set up your account. All you need to do is simply log into your account to access your Minnetonka Rewards account.

Is there a maximum number of points a customer can earn?

No. There is no cap on the number of point a customer can earn.

Can I combine rewards with promo codes?

Yes. Minnetonka Rewards can be combined with other promo codes. At checkout, simply apply the promo code and select the desired Minnetonka Reward to be used.

Can customers pay with a Minnetonka gift card when using both rewards and promo code?

Yes.

Do Minnetonka Rewards points expire?

All points expire after 12 months of inactivity (i.e if no points are added/subtracted within 12 months). Minnetonka Rewards Members will receive an alert 30 days before reward point expiration.

I forgot to login to my account at checkout. Can Minnetonka Rewards points be added to my account?

Please ensure that you are logged into your Minnetonka Rewards account when placing an order to guarantee your points will properly credit to your account. If you are not logged in, point from your purchase will not be added to your account.

I submitted a product review, when will my points be credited to my Minnetonka Rewards account?

Product reviews are approved and posted to our website within one week of submission. Once your product review has been approved and posted, points will be credited to your Minnetonka Rewards account. You must submit the product review via the review request you receive 14 days post-purchase.

Afterpay

What is Installments by Afterpay?

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

How do I use Installments by Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It&#;s that easy!

Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Can I use Installments by Afterpay if I&#;m an international customer?

Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile number. Customers with international billing addresses will not be able to set up an account with Afterpay.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I learn more about my payment questions?

Check out the Afterpay Payments FAQ

When will my items be delivered if I use Installments by Afterpay?

Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online. Visit our shipping page for more information by clicking here.

Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on minnetonkamoccasin.com using Installments by Afterpay.

What products are not eligible for purchase using Installments by Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Installments by Afterpay?
If you have changed your mind, you can return your Afterpay purchase. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at

Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay&#;s Privacy Policy which can be found here.

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here, or call Afterpay Customer Service at 855-289-.

Manitobah Mukluks Frequently Asked Questions (FAQ) ...

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Account Management

How do I stop receiving mailed catalogs?

General Questions

Can I wear moccasins and mukluks if I am not Indigenous?

Absolutely! We make our moccasins and mukluks for everyone. By purchasing from us, you are participating in cultural appreciation, not cultural appropriation. When you purchase from Manitobah, you are directly supporting Indigenous people and celebrating Indigenous culture in an authentic, meaningful way that supports us in our vision to create positive impact in Indigenous communities.

Where are your products made?

To make our brand more accessible, to support our social impact initiatives, and to allow us to compete with other global fashion brands, we produce our products in international ethical partner factories.

Our Indigenous Market items are handcrafted in Canada and the US by Indigenous artisans. The Indigenous Market artisans receive 100% of proceeds from the sale of their products.

Our factory partners that support our growing product line go through an in-depth 3rd party inspection and internal Social Compliance Audit. These high standards are continually monitored and respected. To further ensure worker safety, sustainability, and labour practices, we've become officially certified as a B Corporation and strive to continue manufacturing our products in a transparent and sustainable manner.

We are proud of our manufacturing policies and our ability to build capacity globally. We believe that our success as an Indigenous business has been due to our willingness to walk forward while honouring our past. If you'd like to know more about our production process, or want to know where a specific product is made, please feel free to contact us with any other questions you have.

What materials do you use?

Fur: We use rabbit fur for all our fur styles. All the natural materials we use, including fur, are by-products of the meat industry of mainly Asia and Europe. We pride ourselves in taking material that is considered "waste" and utilizing it to make our mukluks and moccasins, just like Indigenous peoples have always done.

Leather & Suede: For most of our products, we use cowhide for the suede/leather, and exceptions (such as deerskin or pigskin) are otherwise noted. Our leather is full-grain, which is extremely durable and water-resistant. Over time, full-grain leather develops a rich, dark patina that highlights the natural characteristics of the material. Most of our leather and suede materials are not treated and are not considered water proof. See "Waterproof Technology" section for more details about our waterproof styles.

Deerskin: Deerskin leather is a gift from nature. Soft, supple yet durable, deerskin is among the finest leathers in the world. Markings such as scratches and wrinkles enhance the beauty and are your assurance of superior quality. Deerskin is a more delicate material compared to cowhide suede/leather. Please note that we are unable to ship any Deerskin products to the U.S. without the purchase of a special importation license from the U.S Fish & Wildlife Service Office of Law Enforcement.

Sheepskin: Most of our mukluks and some moccasins are made with Sheepskin Shearling in the foot bed. Sheepskin soothes the skin and caresses the foot, keeping you warm in the winter and cool in the summer. These unique insulating qualities of sheepskin have been known for generations.

Sheepskin also assists in creating the best possible fit, it is made to mold to the shape of your foot creating a comfortable custom fit. Most of our products have a zero drop, which means there is no arch support.

Vibram Sole:A Vibram sole is the world's leading high-performance rubber sole. It can withstand the effects of cold and high-abrasion urban environments. Our partnership with Vibram allowed us to use their 70 years of history and a rugged TC1 compound to provide a durable, low profile sole that could also serve as a canvas for an Indigenous story.

Crepe: Some of our footwear is made with a crepe sole. Crepe is a natural material that's made from latex tapped from trees like the Pará rubber tree. This type of sole is suitable for indoor and light outdoor use, but is not suitable for everyday urban use and will not withstand highly abrasive environments.

Waterproof Technology: We offer select styles of adult mukluks that are waterproof and both styles of children's mukluks are waterproof. These styles are denoted online as "Waterproof" and can also be found in our Waterproof Boots collection. Manitobah conducts rigorous waterproof and temperature testing using a minimum 50,000 flex standard. Our AuthenTEC Waterproof System is inspired by pine pitch and spruce gum, the traditional waterproofing materials originally used for waterproofing mukluks.

Dyes:We use water based aniline dyes, which have been rigorously tested and are not harmful in any way. It is normal for a bit of colour bleeding to occur (like your favorite pair of jeans) but will stop after the first few wears.

What is your fur policy?

For thousands of years Indigenous people have been using leathers and furs to create beautiful and functional footwear and we are proud to carry on this tradition. We buy furs from tanneries, who buy them from a variety of farmers who sell the meat for food. We are essentially taking a material that would otherwise be considered "waste" and utilizing it to make our moccasins and mukluks like Indigenous peoples have always done. We buy furs from tanneries that buy them from a variety of farmers who sell the meat for food.

The best way to be mindful of the conditions that the animals are kept in is based on the quality of the fur. A healthy fur is the sign of a better treated animal; healthy fur is lush and full, and it wouldn't be patched-together to hide defects. We've become experts in recognizing great fur and we're intent on making sure nothing gets wasted.

California residents: Please note that due to recent changes in state law, we are prohibited from shipping any products containing genuine fur to California addresses. Faux fur products are still available to residents of California.

What size should I order?

Please refer to the sizing information on each product page - footwear that is not true to size will be noted. For general sizing information, please click here to view our size guide page.

Product Information

Are Manitobah mukluks waterproof?

Manitobah makes a variety of products that match Canada's diverse climates. We offer select styles of adult and child mukluks and boots that are waterproof. Those styles are tagged online as waterproof and can be seen in our Waterproof Boots collection. How do you clean your waterproof suede boots? See our cleaning & care guide below.

The rest of our footwear is constructed with natural suede and leather which are not sealed and should not be considered waterproof. We recommend treating them with a leather/suede protector to help with water resistance and general protection. Non-waterproof material is porous - these natural materials need to breathe in order to be effective in extreme cold. Indigenous people have been surviving in the coldest climates for thousands of years using this very wisdom.

Why do my waterproof mukluks feel damp inside?

This is common to all well-sealed waterproof winter boots, our waterproof styles are not as breathable as our non-waterproof mukluks. Some customers have reported perspiration, which can feel cold or even be mistaken for water seepage. For damp mukluks, dab them with paper towel inside and let them air-dry. To avoid this try wearing a wool sock. Wool will allow your feet to breathe and keep them insulated without overheating. Layered socks, wool socks and drying the boots out regularly will definitely help.

How can I tell if my waterproof mukluks are leaking?

A great way to check if you are experiencing perspiration is by testing them! First, dab them with paper towel inside and let them air-dry. Once they are completely dry, test them by submerging in water up to 4 inches deep for a minute or two with paper towel in the footbed. Our waterproof styles are completely sealed so you are able to submerge them in a tub or container of water without any leaking. If the paper towel gets wet during this test, you have a defective pair which we will replace under the warranty - just send photos of the waterproof test and the damp paper towel and we can get you set up.

What is the temperature rating on your shoes?

An important note is that although we do our very best to ensure that all rating information is accurate to real-world conditions, ratings are provided for active situations. Active use conditions means that the boot will stay warm in stated temperatures where it is being used in an activity, like dog walking or shoveling snow. In conditions where you are stationary for long periods of time, like standing at a bus stop or extended sitting, the boot may not provide complete warmth in sub-zero temperatures.

Our sheepskin-lined mukluks and boots are considered some of the warmest winter footwear for northern winters and are rated down to -32 degrees Celsius (-25 degrees Fahrenheit). Partnering with Vibram has also allowed us to design a sole that allows your foot to bend. Research indicates that flexible soles promote proper foot movement and blood circulation to your toes. This means that in cold dry weather, our mukluks will allow your feet to stay warmer than almost anything on the market.

Although not all of our mukluks and boots undergo the rigorous temperature rating testing process, when it has been rated then that rating will be noted on the product page.

Do Manitobah mukluks have a left or right foot?

Some of our mukluks and natural soled moccasins are not built on a traditional foot last so there is no left or right foot. This method has been used on Indigenous footwear for thousands of years. Over time the natural materials will form to your foot and allow you to have a custom fit. Moccasins with the turtle vibram sole and all of our kids mukluks do have a left and right foot.

Will they stretch?

Your traditional mukluks and moccasins should feel snug when you first get them. Because of the natural materials used, they will stretch up to about half a size with wear to form a very comfortable, custom fit. Unlike a standard boot or shoe, it is normal for your toes to touch the end inside, but they should not be curled up or in pain.

*Note - please do not try and stretch them out if you think you may have the wrong size. If your pair is not comfortable enough to walk in, you should exchange for a bigger size. Returns must be in unworn condition, so wearing them around the house for too long may result in the return being denied.

What are your natural product limitations?

Fur: Fur sheds over time. Frequent friction will cause the fur to shed much faster. Fur should not be pulled on or subject to abrasive chemicals or salts. It can be spot cleaned with a non-abrasive soap, but otherwise it has natural oils to protect it from most elements. We do not recommend spraying your fur with sealants or synthetic sprays.

Crepe: Crepe is a soft, natural rubber. Crepe soles should only be used for indoor and light outdoor use. They are not intended for everyday urban use and cannot withstand highly abrasive environments.

Non-waterproof Suede & Leather: These natural materials are soft and porous and absorb water. Please treat your mukluks and moccasins appropriately to protect them from the rain and snow. We recommend using a protective spray to help protect our suede and leather products. Do not spray the fur areas because they contain natural protective oils. The best tool for ensuring the long life of your mukluks is diligence. If they get wet, make sure they are dried thoroughly and spot cleaned. Dark dyes may also tend to run, just like your favorite denim.

Pompoms, ties & straps: Please be careful with your pompoms, ties and straps and do not pull hard on them. It is best to tie your mukluks once in a good knot than to keep retying them.

How do I care for my Manitobah footwear?

Protection: Use a silicone-based leather/suede protector. Do not spray fur, as it contains natural protective oils. We offer a protecting spray as part of our recommended Care Kit.

To Clean: Leather can be cleaned using a gentle soap and soft brush. For salt, wipe down with a damp cloth. Even if they have been sprayed, salt is corrosive and can cause damage.

To Dry: Once wet, allow your footwear to dry naturally.

Wear: Never pull fur when putting on or removing boot, fur sheds over time and frequent friction will cause the fur to shed much faster. Cross laces over before tightening to avoid tearing leather eyeholes.

Storage: When ready to store them for the season you should clean them, allow them to dry and then pack them away in a sealed container away from heat, moisture and pets (a plastic storage tote works great.) You can also use a pool noodle or something similar in the shaft to keep them upright during storage.

Purchase & Checkout

What payment types do you accept?

Canada: Visa, MasterCard, Visa/MasterCard Debit, PayPal, Google Pay, Shop Pay

US & International: Visa, MasterCard, Visa/MasterCard Debit

We do not accept COD, Cheques, or Money Orders.

How do your gift cards work?

We sell electronic gift cards on our website which can be found on the last row of our products page, or by searching for "Gift Card". After purchasing an electronic gift card, you will receive an which you can either print out, or forward to the person you would like to receive the gift.

Please note: Gift cards purchases are non-refundable. If a new order is placed using a gift card and has to be returned, a refund will not be possible. An exchange for an item equal in value of the gift card used must be processed.

How do I use my gift card?

Once you have items added to your cart and would like to apply your gift card, click "Check Out". On the page asking to enter in your shipping address, on the right-hand side of the screen is a spot to enter the gift card number.

Please enter the entire gift card number as it looks on the electronic gift card and press "Apply". The gift card amount will be deducted from your order and you can continue the rest of the checkout process.

If the gift card does not cover the full cost of the order, you will be asked to enter in your credit card information on the last page of the checkout process. If only a portion of the gift card is being used, the remainder will still be valid using the same gift card code.

How do I check the balance on my gift card?

You can see the remaining balance by clicking on the "View your gift card" button in the that contained the gift card number.

Shipping & Returns

What shipping methods do you offer?

Check out our Shipping & Returns page here.

What is your manufacturer warranty?

Manitobah prides itself on selling high quality products, it is in this spirit that we approach our craft and support our customers. All Manitobah products are covered by a "Material and Manufacturing Defect Warranty" for a period of 1 year from the date of purchase with the original bill of sale from an authorized dealer. This warranty does not cover excessive wear and tear and/or products that were used outside their intended purpose.

To initiate a warranty claim, send an to and include the following:

Photos of the affected area and condition of the item
Proof of purchase: Order Number or Receipt
Contact information

How do I initiate a return?

Check out our Shipping & Returns page here.

How do I make a return if the retail location is no longer open?

For eligible returns, please contact customer service online at . Please note that once a seasonal store has closed, refunds for purchases made by Interac/debit can only be issued in the form of a gift card.

Account Management

How do I stop receiving mailed catalogs?

While we're sorry to see you go, we completely understand! You may request to be removed from our mailing list on our Catalog Removal Request page here.

Not finding what you're looking for? Contact us!

Are you interested in learning more about Moccasin Slipper Manufacturer? Contact us today to secure an expert consultation!

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Frequently Asked Questions | Minnetonka Moccasin